Position Summary
Provide support to all G & W products, installed to national customers according to the guidelines established by the SALES process.
Essenctial Responsabilities
Provide service and customer support during field visits.
Tie workflow to schedule
Manage all on-site installation, repair, maintenance, and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document processes
Operate vehicle in a safe manner and use field automation systems
Follow all company’s filed procedures and protocols
Cooperate with the production team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
Education: Electrical, electromechanical or related engineer.
• Experience: 2 years in a similar position.
• Experience working with low and medium voltage electrical equipment (desirable high voltage)
• Negotiation
Advance English
Knowledge:
• Use of Microsoft Office
• Use of an ERP system (Oracle is a plus).
