Order Management Specialist I

Job Function:
Customer Service / Call Center

US, IL, Bolingbrook

Position Summary: 

Reporting to Manager, Order Management, this position will manage assigned multiple product sales from the opportunity/quote phase through to project shipment and ultimate customer satisfaction.  This includes working with external customers and sales reps and driving all internal departments within G&W to meet customer expectations on the project. 

Primary/Essential Responsibilities: 

  •  Support order management of multiple orders for assigned regions, including “blanket” type or key strategic customers.
  • Review orders and ensures preparation necessary check sheets (technical documentation) as necessary so that drawings and manufacturing time can be scheduled.
  • Consult with various departments within G&W Electric as appropriate to resolve technical issues that arise during order life cycle of the order.
  • Ensure order development activity is customer focused, results orientated, performance driven and in compliance with all applicable internal and external requirements.
  • Maintain strong support for and interact with the Regional Vice Presidents and outside sales representatives in the bid process which includes all order management activities.
  • Provide timely and effective communication to internal and external customers.  Internal customers are defined as any G&W Entity; external customers are defined as any G&W Sales Representative, Regional Vice President and end users of G&W equipment.
  • Maintain customer files, including customer’s specific requirements as defined within the team’s protocol including but not limited to ISO or G&W Work Instruction or procedure.
  • Check approval drawings for accuracy before they are transmitted to the customer.
  • Liaise with Finance Department to ensure timely invoicing and payment where applicable.  Request performance bonds through finance.
  • Ensure all submittal documentation is developed and sent to the end user or sales representative in the agreed upon time.
  • Validate and manage design changes after the purchase order is received
  • Create and manage to project schedule




Required Qualifications: Describe the minimum required education, experience (type and years), and skill/competencies.

  • Working knowledge of G&W processes, including JDE.
  • 4 years of experience working within an operational role.
  • Documented ability to resolve issues independently and complete multiple projects and once.  
  • Strong written communication skills a must.
  • Documented ability to manage multiple projects and once.   

Preferred Qualifications:  

  • B.S. Degree within an Engineering discipline or equivalent experience
  • 1 Years of Project Management Experience


Project Leader/Manager: Plans and organizes the resources necessary to complete a project utilizing the necessary principles, techniques, and tools used in planning, control, monitoring, and review of projects.

Physical Demands / Working Conditions:  General Office Environment, PC use

  • Light Lifting (occasional 25 lbs. or less)    
  • Stooping (occasional)            
  • Standing (frequent)
  • Sitting (frequent)     

Note: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, duties, skills, or working conditions associated with this job. It is intended only to be a general description of the essential functions common to positions of this type.

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