MEX Field Service Engineer (Mexico City)

MX, C.P, San Luis Potosi, S.L.P

Sumary position: Provide support to all G & W products, installed to national customers according to the guidelines established by the SALES process. *position for MEXICO CITY*


– Provide equipment inspection services, control configuration, protection verification, talks, and training to customers in the field or remote support.

– Scheduling of repairs in the plant according to the workload and spaces available for attention.

– Manage all installation, repair, maintenance, and on-site testing tasks with customers for each service to be performed.

– Diagnose errors or technical problems and determine the appropriate solutions.

– Produce detailed and timely service reports.

– Document processes for ISO

– Operate equipment safely and use field automation systems

– Follow up on all the procedures and protocols presented by the company to visit.

– Solve the possible failures presented by the equipment in the field.

– Authorize the return of the equipment to the plant for major repair.

– Monitoring of repairs in the plant for information to customers.


Education: Industrial, electrical, electromechanical engineering.

• Experience: At least 3 years in the industry.

• Knowledge of low and medium-voltage electrical equipment (desirable high voltage)

• Comprobable experience in Customer Support (3 years at least)

• Negotiation

• Office Microsoft

• Advanced English

Software management of the relays that are currently on the market (desirable)

• Availability of work at night, rest days and holidays

• Availability to travel within the National territory and LATAM

• General knowledge of ISO 9001,14001,45001

• Education for risk identification and analysis

• Emergency response procedure.

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