IT Technician

Location:
IT, Foggia (FG), Foggia (FG)

Role

We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure.

A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.

The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.

Responsibilities

Set up workstations with computers and necessary peripheral devices (routers, printers etc.)

Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality

Install and configure appropriate software and functions according to specifications

Develop and maintain local networks in ways that optimize performance

Ensure security and privacy of networks and computer systems

Provide orientation and guidance to users on how to operate new software and computer equipment

Organize and schedule upgrades and maintenance without deterring others from completing their work

Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)

Maintain records/logs of repairs and fixes and maintenance schedule

Identify computer or network equipment shortages and place orders

Requirements and skills

Proven experience as IT Technician or relevant position

Excellent diagnostic and problem solving skills

Excellent communication ability

Outstanding organizational and time-management skills

In depth understanding of diverse computer systems and networks

Good knowledge of internet security and data privacy principles

Degree in Computer Science, engineering or relevant field

Frequently asked questions

What does an IT Technician do?

An IT Technician provides computer or network support for an organization, either employees, customers or both. They assist users with installation, troubleshooting and diagnosing possible hardware and software issues.

What are the duties and responsibilities of an IT Technician?

The responsibilities of an IT Technician are to diagnose, repair, troubleshoot and maintain computer and software systems for companies. Their duties may include repairing or replacing damaged hardware, performing tests on new hardware or software, installing new equipment, creating CRM tickets and logging its resolution.

What makes a good IT Technician?

A good IT technician should have excellent self-discipline and flexibility, especially if the company has adopted a remote culture. In addition, strong problem-solving and communication skills are necessary as troubleshooting may be necessary using remote software.

Who does an IT Technician work with?

An IT Technician frequently works with any user within an organization. It can be employees who are at their desks that need assistance with their computers or phones and remote employees. They report to the IT Manager or Office Manager, depending on the size and structure of the organization.

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